FAQs

In these frequently asked questions, find the answers to all your questions regarding the shipping and delivery of orders, payment methods, additional product information, procedures for returns and exchange of items if you have made an error ...all the questions you have about our brand and our Eshop.

  • When will I receive my order?

Metropolitan France and Corsica:

    Delivery in France takes place within 2 to 5 working days.

    Europe:

      Delivery in Europe zone takes place within 3 to 6 working days.

      Outside Europe zone:
        Delivery outside Europe is within 8 working days.

        • How do I make sure I order the right size?

        We have put together a guide to help you choose the ideal size for your item and thus facilitate your order.

        Click here to find it.

        • What should I do if I never received my order?

        In the event that you have not received your order, more than 10 days after the estimated delivery date:

        - Consult the tracking of your package
        - Check that the delivery address you gave us is correct
        - Contact our customer service either by email at the following address: contact@egerie-paris.com , or by telephone at 01 40 28 01 79.

        • What are the conditions for returning an item?

        If you have made a size error or changed your mind, you have 15 days from the day you receive your package to notify us of your intention to return it and the reason for this return. .

        We will reimburse you in full the price of the item provided that it is returned in new condition , unworn, unwashed, with its label and in its original packaging and within 15 days from registration of the item. intention of return.

        • How do I return an item?

        Nothing could be easier: simply send us an email to the address: contact@egerie-paris.com indicating your name, your order number and the name of the item returned, as well as the reason for your request for back.

        • How can I contact your company if my question is not answered here?

        A question about a product, an order or a return? Our customer service is also available by telephone to provide information and assist you with your orders from Monday to Friday from 9 a.m. to 6 p.m.

        Picto telephone - Self-adhesive sticker 01 40 28 01 79

        Mail Envelope Vector Icon. Email Digital Concept... contact@egerie-paris.com